Refund policy

We want you to be confident in every purchase from DJ Lab. If something isn't right, here's how returns and refunds work.

Return window. You may request a return within 14 days of receiving your order. To be eligible, the item must be unused and in fully intact original condition — original packaging, all accessories, manuals, and protective seals included. Proof of purchase is required.

How to start a return. Email info@djlab-lb.com with your order number and the reason for the return. We'll respond with return instructions. Please do not ship anything back before receiving confirmation.

Items that cannot be returned. For hygiene and licensing reasons, the following are non-returnable once opened or activated: in-ear monitors, headphones and earphones with broken seals, software, licenses and digital downloads, special or custom orders, and gift cards.

Refunds. Once we receive and inspect the returned item, we'll notify you of approval. Approved refunds are issued in USD to the original payment method, or as store credit where applicable, within 7–14 business days. Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Return shipping. Return shipping is the customer's responsibility, unless the item arrived defective, damaged, or incorrect — in which case DJ Lab covers the return shipping and arranges collection.

Defective or incorrect items. If you receive a defective, damaged, or wrong item, contact us within 48 hours of delivery with photos. We'll arrange a replacement, repair, or full refund at no cost to you. Manufacturer warranty terms apply to applicable products.

Concepts & Standards S.A.R.L. · info@djlab-lb.com · +961 71 799 002